As the coronavirus outbreak develops across the UK, we hope that you are coping under the challenging circumstances and that you, your colleagues and family are well. We will continue to provide you with a first-rate service, whilst also ensuring safety at all times.
Based on guidance from the LABC there are some changes which will need to be put into place around site visits. These are designed to keep you, your staff and colleagues safe – whilst trying to minimise the impact coronavirus has on your business.
We recognise the need to balance service delivery with reduced personal contact, so where possible we will now be conducting virtual inspections. We will be asking you to provide suitable photographic evidence and any other relevant details and information. Our aim is to minimise the number of site inspections but still protect the public. Here are some examples, though the list is not exhaustive:
When booking a site inspection, we will ask you to confirm the following:
If anyone at the site is ill or has visited those countries, we will seek to delay our visit for a fortnight. If there are vulnerable people on the premises, a discussion will need to be had with the premises owner or manager to determine the best way to proceed in the circumstances. As with all inspections, a risk-based approach will need to be taken, in the interests of personal and public safety.
Should the current guidance change, we will let you know as soon as possible. Please feel free to contact us should you wish to discuss any specific points raised.
Wherever possible, we'd be grateful if you could email us in preference to sending paperwork (cheques, plans and so on) via post. This will reduce the risk to everyone, including our postal workers.
We want to thank you for your patience during this challenging situation and wish you all the best.