Privacy and cookies

Privacy statement

Coronavirus logoUpdate from the Information Commissioner’s Office, 17 March 2020 - Data protection and electronic communication laws do not stop Government, the NHS or any other health professionals from sending public health messages to people, either by phone, text or email as these messages are not direct marketing. Nor does it stop them using the latest technology to facilitate safe and speedy consultations and diagnoses. Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.

COVID-19 Privacy notice

This privacy notice is an addendum to the council’s main privacy statement and notices, and it explains how West Suffolk Council (as Data Controller) may use your personal data, specifically in relation to the COVID-19 (coronavirus) pandemic. COVID-19 Privacy notice

Suffolk Building Control Group is a service of West Suffolk Council. This privacy notice explains how we use any personal information we ask you for when contacting us, booking an inspection or getting a quote, or joining our mailing list.

West Suffolk Council is a Data Controller and can be contacted at: West Suffolk House, Western Way, Bury St Edmunds, Suffolk, IP33 3YU. Tel: 01284 757173. Our Data Protection Officer can be contacted at the same address.

When you engage with us we will collect your personal information (for example, name, email address, telephone number, company name) as a legitimate interest, under the Localism Act 2011, in order to share information, good practice and improvements to our services with you by responding to your requests and through regular communications.

Your data will not be shared with third parties unless where it concerns other local authorities (for example where you have chosen a different local authority from the drop-down list when using contact, book inspection and get quote forms) or used for council purposes, to prevent or detect crime, to protect public funds or where we are required or permitted to share data under other legislation.

Once you have contacted us your data will be kept in line with our retention policy, until you ask to unsubscribe from our mailing list, which you can do at any time by following the link on the website.

You have the right to access your data and to rectify mistakes, erase, restrict, object or move your data in certain circumstances. Automated decision making and processing is not used during this application. Please contact the Data Protection Officer for further information or go to our website where your rights are explained in more detail. If you would like to receive an explanation of your rights in paper format please contact the Data Protection Officer.

Any complaints regarding your data should be addressed to the Data Protection Officer in the first instance. If the matter is not resolved you can contact the Information Commissioner’s Office at: Wycliff House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113.

For further information on our data protection policies please go to our website: How we use your information or email:

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